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Starfish Kids strives to provide you with products that are of a high quality but if for some reason you are unhappy due to the size, colour, or the product just isn’t how you expected then please contact us and we will provide you with an alternative. Sale Items - Sorry no refunds will be given on sale items and sale items are not exchangeable or able to be placed on hold. If for some reason beyond our control you receive a damaged parcel please contact us so that we can discuss appropriate action. If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you within 48 hours to organize an alternative product, place the item on backorder for you or cancel the order. If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges. Clothing items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact. To organize an exchange or refund you must contact us within 5 days of receipt of your parcel. You can contact us by email at sales@starfishkidsonline.com.au or phone us on 03 5974 8160. Once you have notified us place the item in the mail and we will return the item to you as soon as we receive the original. The item should be returned to: Starfish Kids Shop 4, 2 Watson Road Mount Martha Victoria 3934 Misplaced Orders All Starfish Kids parcels are sent via Australia Post Registered/Express Post therefore your parcel can be tracked at all times. If for some reason your parcel does not arrive within a reasonable time contact us and we will track it for you. |
